Privacy Policy
MTBApp (mtbapp.co.za)
Last updated: April 2026
1. Introduction
MTBApp (“we”, “us”, or “our”) operates mtbapp.co.za and related services including the MTBApp Leaderboard. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
By using MTBApp, you agree to the collection and use of information as described in this policy.
2. Who We Are
MTBApp is a South African mountain biking trail intelligence and content platform. We publish trail condition reports, race results, leaderboards, and cycling-related content for the South African MTB community.
For privacy-related queries, contact us at: privacy@mtbapp.co.za
3. Information We Collect
3.1 Information you provide directly
- Your name and contact details when you register or claim your rider profile
- Your WhatsApp number when you use the “Claim my results” feature
- Any information you submit through forms on our website
3.2 Race results data
We collect and display publicly available race results from third-party results websites (such as mtbresults.co.za and race organisers’ websites). This includes rider names, finishing positions, times, and category information as published by race organisers.
3.3 Automatically collected information
- Website usage data (pages visited, time on site, browser type)
- Device information and IP address
- Cookies and similar tracking technologies (see Section 7)
4. How We Use Your Information
We use your information to:
- Display your race results on the MTBApp Leaderboard
- Send you race result notifications and upcoming race reminders via WhatsApp (only if you have opted in by claiming your profile)
- Improve our website and services
- Respond to your enquiries
- Send you relevant MTB content and partner race promotions (only with your consent)
- Comply with legal obligations
5. WhatsApp Notifications
If you claim your rider profile via WhatsApp, you are consenting to receive:
- Personalised race result notifications after events you participated in
- Upcoming race reminders
- MTBApp partner race announcements
You can opt out at any time by sending STOP to our WhatsApp number. We will remove you from all notifications within 24 hours.
We use the Meta WhatsApp Business API to send messages. Your phone number is stored securely and is never sold or shared with third parties for marketing purposes.
6. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Race organisers who are MTBApp partners, for the purposes of race promotion and results verification (only aggregated or anonymised data unless you have specifically consented)
- Service providers who help us operate our platform (Vercel for hosting, Supabase for database services, Meta for WhatsApp messaging) — these providers are bound by data processing agreements
- Legal authorities if required by South African law
7. Cookies
We use cookies to improve your experience on our website. These include:
- Essential cookies required for the site to function
- Analytics cookies to understand how visitors use our site
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
8. Data Storage and Security
Your data is stored on secure servers provided by Supabase and Vercel, which operate within secure cloud infrastructure. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
Race results data sourced from public results pages is treated as publicly available information.
9. Your Rights (POPIA)
Under the Protection of Personal Information Act (POPIA), South African residents have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information (subject to legal obligations)
- Object to the processing of your information
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at privacy@mtbapp.co.za. We will respond within 30 days.
10. Retention of Data
We retain your personal information for as long as your account is active or as needed to provide our services. Race results data is retained indefinitely as it forms part of our historical records. If you request deletion of your account, we will remove your personal data within 30 days, though anonymised race results may be retained.
11. Third-Party Links
Our website may contain links to third-party websites (race organisers, results platforms, sponsors). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
12. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Your continued use of MTBApp after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
For any privacy-related questions or to exercise your rights:
Email: privacy@mtbapp.co.za
Website: mtbapp.co.za
Location: South Africa
This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Terms of Use
MTBApp (mtbapp.co.za)
Last updated: April 2026
1. Acceptance of Terms
By accessing or using mtbapp.co.za and any related services including the MTBApp Leaderboard (“the Platform”), you agree to be bound by these Terms of Use. If you do not agree, please do not use our Platform.
These terms apply to all visitors, registered users, and anyone who accesses or uses our services.
2. About MTBApp
MTBApp is a South African mountain biking trail intelligence and content platform operated from South Africa. We provide trail condition reports, race results, leaderboards, cycling content, and related services to the South African MTB community.
For any queries: hello@mtbapp.co.za
3. Use of the Platform
3.1 Permitted use
You may use MTBApp for personal, non-commercial purposes to:
- Browse trail information and race content
- View leaderboard standings and race results
- Claim and manage your rider profile
- Share results and content via social media
3.2 Prohibited use
You may not:
- Scrape, copy, or reproduce our content in bulk without written permission
- Use our Platform for any unlawful purpose
- Attempt to gain unauthorised access to any part of our systems
- Submit false or misleading information when claiming a rider profile
- Impersonate another rider or person
- Use automated tools to access or interact with the Platform without our consent
- Interfere with the proper functioning of the Platform
4. Rider Profiles and Claiming Results
4.1 Race results data
Race results displayed on MTBApp are sourced from publicly available results published by race organisers. We make reasonable efforts to ensure accuracy but cannot guarantee that all results are complete or error-free.
4.2 Claiming your profile
When you claim a rider profile, you confirm that:
- You are the person named in the results you are claiming
- The contact information you provide is accurate
- You consent to receive WhatsApp notifications as described in our Privacy Policy
4.3 Disputes
If you believe a result has been incorrectly attributed to you, or that someone has claimed your profile without authorisation, contact us at hello@mtbapp.co.za and we will investigate promptly.
5. The MTBApp Leaderboard
5.1 Points and rankings
Leaderboard points are calculated based on finishing positions using our published points system. Rankings are updated after each race import. We reserve the right to adjust the points system at any time.
5.2 Partner races
Races marked as MTBApp Partner Races award double points to finishers. Partner status is determined by commercial agreements between MTBApp and race organisers. We reserve the right to add or remove partner status at our discretion.
5.3 Accuracy
While we strive for accuracy, leaderboard standings are dependent on the quality and completeness of source data from race organisers. MTBApp is not liable for errors or omissions in results data sourced from third parties.
6. WhatsApp Communications
By claiming your rider profile via WhatsApp, you opt in to receive notifications from MTBApp. You can opt out at any time by sending STOP to our WhatsApp number. We use the Meta WhatsApp Business API in accordance with Meta’s terms of service.
7. Intellectual Property
7.1 Our content
All original content on MTBApp — including text, graphics, logos, trail condition reports, articles, and the MTBApp Leaderboard interface — is owned by MTBApp or its content contributors and is protected by South African copyright law.
7.2 Your content
If you submit content to MTBApp (such as trail condition reports or comments), you grant us a non-exclusive, royalty-free licence to use, publish, and distribute that content on our Platform and social media channels.
7.3 Race results
Race results are factual data sourced from public records. We do not claim ownership of race results data itself, but our presentation, processing, and display of that data is our intellectual property.
8. Third-Party Content and Links
Our Platform may contain links to third-party websites including race organisers, results platforms, and sponsors. These links are provided for convenience only. MTBApp is not responsible for the content, accuracy, or practices of any third-party websites.
9. Disclaimer of Warranties
MTBApp is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding:
- The accuracy or completeness of race results or trail information
- The uninterrupted availability of the Platform
- The fitness of the Platform for any particular purpose
Trail conditions change rapidly. Always verify current trail conditions through official channels before riding. MTBApp trail condition reports are user-generated and informational only — ride at your own risk.
10. Limitation of Liability
To the maximum extent permitted by South African law, MTBApp and its operators shall not be liable for:
- Any indirect, incidental, or consequential damages arising from your use of the Platform
- Errors or inaccuracies in race results or leaderboard standings
- Any decisions made based on trail condition information published on the Platform
- Loss of data or service interruptions
11. Indemnification
You agree to indemnify and hold MTBApp harmless from any claims, damages, or expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, or your infringement of any third-party rights.
12. Privacy
Your use of MTBApp is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at mtbapp.co.za/privacy-policy.
13. Modifications to the Platform and Terms
We reserve the right to:
- Modify or discontinue any part of the Platform at any time without notice
- Update these Terms of Use at any time
Updated Terms will be posted on this page with a revised date. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.
14. Termination
We reserve the right to suspend or terminate your access to the Platform at any time if you violate these Terms or engage in conduct that we determine is harmful to the Platform, other users, or the MTB community.
15. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the Platform shall be subject to the jurisdiction of the South African courts.
16. Contact Us
For any questions about these Terms of Use:
Email: hello@mtbapp.co.za
Website: mtbapp.co.za
Location: South Africa
These Terms of Use were last updated in April 2026 and apply to all users of mtbapp.co.za and related MTBApp services.
